Privacy Policy

Effective date: February 2026 · Last updated: February 2026

Overview

Welcome to Sell4Service. We understand the importance of privacy and are committed to protecting the personal information you provide when using our services. As a professional online digital goods trading platform, we are committed to strictly complying with applicable data protection laws and regulations, including but not limited to the Personal Information Protection Act and internationally recognized data protection standards (such as GDPR principles), to ensure that your personal privacy is protected to the highest degree.

This Privacy Policy explains how we collect, use, store, and protect your information. By using our website, you agree to the practices described in this policy. We recommend that you carefully read the entire policy to fully understand your data rights. If you do not agree to any part of this policy, please stop using our services and contact our customer support team for assistance.

The information we collected

To provide you with high-quality digital goods trading services, we may collect the following types of information. We adhere to the principle of data minimization and collect only the minimum information necessary to achieve the purpose of our services.

Information you proactively provided

• Email address — used for order notifications, card code delivery, and communication regarding important service changes.
• Order information — including purchased items, quantity, transaction amount, and order notes.
• Payment information — processed through a secure third-party payment platform; we do not store payment card information.
• Customer service communication records — the problem description and relevant screenshots you provided when you contacted us.

All information you provide is voluntary, but some information (such as your email address) is necessary to complete the transaction. If you choose not to provide this necessary information, you may not be able to use some of our service features.

Automatically collected information

When you visit our website, the system automatically collects the following technical information to ensure the proper functioning and security of our services:

• IP address and device information — used for security verification and fraud detection
• Browser type and version — used to optimize page compatibility and display.
• Access time and page view history — used to analyze website usage trends and improve user experience
• Operating system and screen resolution — used to optimize display on different devices
• Source pages and search keywords — used to understand how users find our website
• Data collected by cookies and similar technologies — Please see the Cookies Usage section below for details.

Purpose of Information

The information we collect is processed strictly in accordance with the following purposes, and your data will not be used for any other purpose unrelated to these:

• Process and fulfill your orders — verify payments, generate order records, and complete the delivery of digital goods.
• Send order confirmation and card information — We will promptly send you purchase vouchers and redemption codes via email.
• Providing customer support services — responding to your inquiries, processing refund requests, and resolving technical issues.
• Preventing Fraud and Abuse — Protecting Platform and User Security by Identifying Suspicious Transactions Through Risk Control Systems
• Improve website and user experience — analyze usage data to optimize page load speed, interface design, and feature layout.
• Comply with legal and regulatory requirements — fulfill legal obligations such as tax declaration and transaction record keeping.
• Send service notifications — to inform you of important policy changes, system maintenance, or security alerts.

We promise not to use your personal information for automated decision-making or user profiling. All data processing activities are legally justified, including fulfilling contractual obligations, complying with legal requirements, or based on our legitimate business interests.

Information protection measures

The following are the main security measures we have implemented, covering key aspects such as data transmission, storage, access control, and continuous monitoring:

• HTTPS/TLS encryption ensures secure data transmission — all data transmitted between your device and our servers is protected by 256-bit encryption.
• Sensitive data is encrypted and stored using high-strength encryption algorithms such as AES-256.
• Strict access control and permission management — only authorized personnel can access user data, and the principle of least privilege is applied.
• Regular security vulnerability scanning and remediation — Use automated tools to continuously monitor the system's security status and promptly patch known vulnerabilities.
• Firewalls and intrusion detection systems — Deploy multi-layered network security protection to monitor and block suspicious access in real time.
• Data Backup and Disaster Recovery — Perform regular data backups to ensure rapid service recovery in the event of unforeseen circumstances.
• DDoS Protection — Employing professional traffic scrubbing services to ensure stable website operation under high-DDoS attacks.

While we do our utmost to protect your information security, please note that no method of internet transmission or electronic storage is completely secure. If you encounter any security issues, please contact us immediately via Telegram.

Information sharing and disclosure

We highly value your privacy and will never sell, rent, or exchange your personal information. We will only share a minimal amount of information with rigorously screened third parties in the following limited and necessary circumstances:

• Payment processing — Sharing order and amount information necessary to complete a transaction with payment service providers (such as Alipay, PayPal, etc.). Payment service providers are subject to their own privacy policies.
• Legal Requirements — Disclosure of relevant information in accordance with the law, when required by laws, regulations, legal procedures, or government agencies.
• Rights Protection — Sharing information when necessary to prevent fraud, investigate violations, or protect the legitimate rights and interests of Sell4Service and its users.
• Service Operations — We share anonymized essential data with the service providers who offer us technical support such as website hosting and data analytics. These service providers have all signed strict data protection agreements.

In any information-sharing scenario, we ensure that the recipient has adequate data protection capabilities and strictly limit the scope of shared information to the minimum necessary to achieve the specific purpose.

Cookies usage

Cookies are small text files that websites store on your device to help us recognize your browser and provide a better user experience. We use the following types of cookies:

Necessary Cookies

These cookies are essential for the proper functioning of the website, including maintaining your login status, remembering your shopping cart contents, and ensuring the security of the payment process. Without these cookies, the website's basic functions will not be available.

Functional Cookies

These cookies are used to remember your preferences, such as language selection, currency preference, and theme mode, so as to provide a personalized experience when you visit again.

Analytical Cookies

We use analytical cookies (such as Google Analytics) to understand how visitors use our website, including visits, page views, time spent, and traffic sources. This data is collected in an anonymous aggregated manner to help us improve website content and functionality.

• Remember your preferences and browsing history
• Analyze website traffic and usage to optimize performance
• Provide personalized product recommendations and user experience
• Ensure the security and integrity of the transaction process.

You can manage or disable cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from websites. Please note that disabling essential cookies may prevent certain website functions from working properly, such as the inability to complete a purchase or remain logged in.

Your rights

Under applicable data protection laws, you have the following rights regarding your personal information. We will process your request within 30 business days of receiving it:

• Right of Access — You have the right to obtain a copy of the personal information we hold about you, including the types of data we collect and how we use it.
• Right to Correction — If you find that the personal information we hold is inaccurate or incomplete, you have the right to request that we correct or supplement it in a timely manner.
• Right to erasure — You have the right to request the deletion of your personal information, subject to legally mandated record-keeping obligations (such as tax and transaction records).
• Right to object — You have the right to object to our specific processing of your information based on our legitimate interests.
• Data portability right — You have the right to request your personal data in a structured, generally machine-readable format.
• Right to Withdraw Consent — You have the right to withdraw your consent at any time regarding data processing based on your consent.

To exercise any of the above rights, please contact our customer support team via Telegram, providing your order email address so we can verify your identity and process your request. We will not discriminate against you or downgrade your service based on your exercise of data rights.

Data retention

We will retain your information for the time necessary to achieve the purposes for which it was collected, or as required by law. Different types of data have different retention periods:

• Order transaction records — retained for at least 2 years to allow for handling of potential refunds, disputes, or legal compliance audits.
• Email address — Retained for 2 years after your last transaction, after which it will be automatically deleted from the active database.
• Website access logs — typically retained for 90 days for security analysis and troubleshooting.
• Customer service communication records — retained for 1 year to follow up on subsequent issues and improve service quality.
• Cookies data — Depending on the type of cookie, the retention period varies from the end of the session to a maximum of one year.

When the data retention period expires or is no longer needed, we will take security measures to completely delete or anonymize your personal information. For data that must be retained due to legal and regulatory requirements, we will delete it as soon as possible after meeting the legal retention period. If you actively request the deletion of your account data, we will complete the processing within 30 business days after verifying your identity.