Order related

You can check your order status and details at any time using the following methods:

• Visit the order query page in the upper right corner of the website homepage, or directly access the /order-query page.
• Enter your order number (displayed on the payment completion page) or the email address you provided when placing the order.
• Click the query button to view the current order status, card information, and complete transaction history.

Friendly reminder: Order information will also be sent to your email address as a backup. If you cannot find it in your inbox, please check your spam/junk mail folder. We recommend saving your order number for future reference.

We use a fully automated delivery system, and the vast majority of orders are completed automatically within 1-5 minutes after payment confirmation. Confirmation times vary depending on the payment method: Alipay and WeChat Pay are usually confirmed instantly, while USDT requires confirmation from the blockchain network.

During peak order periods (such as holiday promotions), processing times may be slightly longer; please be patient. If your order is still not completed after 30 minutes, please check the status on the order tracking page or contact online customer service for assistance.

If your order shows as failing to process, please don't worry, follow these steps:

• First, please confirm that the information you filled in when placing your order (such as your email address) is correct.
• Contact our online customer service via Telegram or other means and provide your order number.
• After verifying the situation, customer service will reprocess your order or arrange a full refund.

Common reasons for order failures include temporary inventory shortages and brief system malfunctions. We will handle these situations appropriately to ensure the safety of your funds.

Since all the goods sold on this site are virtual digital products, the shipping process is fully automated. Therefore, once an order is successfully paid for and enters the processing stage, it is usually impossible to cancel.

If your order has not been paid, you can close the payment page and abandon the payment. Unpaid orders will be automatically cancelled by the system after a timeout (usually 10 minutes) without incurring any fees.

If you encounter any special circumstances that require cancellation after payment, please contact customer service as soon as possible to explain the situation. We will do our best to assist you based on the order processing status.